FAQs
Help
What is StampitApp?

StampitApp is a non-instant messaging platform for sending personal and private Video messages on Paper using the QR code technology in a dynamic and interactive way.


What is a Video Stamp?

A Video stamp is an interactive QR code label that can carry a personal video message recorded by you on-the-spot, from anywhere, at anytime. Video Stamps are unique and personal, they add privacy to protect your messages by using a personal secret-key and they provide travel distance mapping that will let the recipient know the total distance the message has traveled.


Is StampitApp FREE?

Yes, StampitApp is a FREE service platform, which means, you can send and play video messages without the need of being Registered. Login might be required to access add-on features and services.


Why should I Login?

Login is FREE. It is fast, easy and secure. Logged in users will have a better experience using StampitApp and they will have access to additional features like protection from unauthorised use, content protection, travel map, etc.

For registration we use private authentication methods that use secure socket connections, and all your credentials are kept private. We only use your contact details like name and email to provide a better user experience while using the platform. No other information is required.


Are the messages posted on a Video stamp private?

Video messages sent a paper Video stamp are intended to be seen only by the recipient and if sent with no privacy it could be seen by anyone who has access to the Video Stamp and who scans the code.

If you are concern about privacy, we offer privacy as an optional add-on feature. Privacy will allow you to lock your message with a combination of a secret key question and a secret key answer that only you and your recipient will know. It is up to you to identify what question will be the best to allow the recipient to guess what the answer was.


Will my Video message expire?

Video messages sent on a Video Stamp are designed not to expire, however, we reserve the right to change or update this feature according to the agreed terms of use and conditions.


What kind of video message can I add to my Video Stamp?

You can add any personal Video message recorded by you on the spot using your mobile phone or tablet or you can add avideo URL link to any channel like youtube, vimeo, etc. Personal videos must be compliant with Quicktime mov or mp4 media files and it cannot be longer than 30 seconds in duration. We recommend 15 seconds and maximun of 30MB in size for a better and faster experience.


Where can I obtain or buy Video Stamps?

Video Stamps or paper Video Products can be obtained around the world from different partners and retailers. You can follow up updates on Points-of-Sale and Partners in real time on our Facebook, Instagram and Twitter channels.


What Application do I need to scan a Video Stamp?

To attach a Video message to your Video Stamp you need a Video Stamp scanner and you are invited to use StampitApp, our in-house App to Scan your personal Video Stamps. Available for Apple and Android devices.

To Play a Video message the recipient can use StampitApp Video Stamp scanner, a QR code reader or you can play it on any desktop PC.


Can I use any smartphone available on the market?

StampitApp has been tested successfully on Apple and Android devices. To use StampitApp your device and mobile web-browser must be compliant with html 5 standard and it must allow the use of javascript and geolocation services. While most of the devices on the market support those requirements some might not be yet ready. If you have problems, make sure you are running the latest software versions on your web-browser, and make sure javascript and geolocation service is activated in your terminal.


How do I Add a Video message to my Video Stamp?

Easy. Scan a Video Stamp using StampitApp scanner or any QR code reader and follow the online instructions displayed in your Web-browser. The steps to follow depend on the type of video stamp your are using and if you are a logged in user. For example, login or continue without login, activate video stamp using an activation code if required, personalise, content submission, privacy and travel location.


How does Privacy work?

Privacy is provided by a combination of a secret-Key passcode and a secret-Key help text. A secret-Key is a unique word, passcode, defined by you at the time you are about to post/upload your Video message. It must be a passcode that is simple and easily known by the recipient, otherwise they wont be able to Play and watch your Video message. We recommend you set a secret-Key Question text to help the beneficiary to guess what the secret-Key is.

Example: I am sending a Video message to my mother and I am sending a secret-Key passcode with the name of her granddaughter which is Carlota. The secret-Key question could be something as simple as What is the name of you granddaughter?


How does Geolocation work?

Geolocation is an optional feature available for all video tag-stamps and we encourage that you use it. If you dont use Geolocation, your message will be posted with a NULL geoposition and the recipient will not have the routing and map-path feature available.

If you accept it, a map with your latitude and longitude coordinates will be displayed and the location coordinates will be used to map your message allowing the recipient to know the distance the message has ravelled to arrive to its destiny and a map will display the full path.


What happens when I upload my message?

When you Upload your video message you are accepting the terms of use and conditions and you accept that you know the person to whom the message is addressed, you agree that you are not posting any illegal content and you confirm that you hold the rights for sending and sharing the content included in the video message.

After uploading your message and if it has been attached to your Video Stamp successfully, you will be redirected to a confirmation page and you will have the option to test, play and review the message.


Can I change the Video message after Post?

YES, only if you are a subscribed and logged-in member, and you can only do it once within 1Hour after your first use. This option is available for those users who changed their mind and prefer to send something different.


Can I share the Video message I receive?

Yes, of course, it is Yours and you can chare it with friends, or relatives. However, keep in mind two important things. (1) You must be the right owner of the video message, (2) there are limits to the amount of times a message can be seen or played by different users. By default, a maximun of 5 different users are allowed. When times of seen are exceed users will be required to login to continue enjoying StampitApp.


Can I send a video message to someone I dont know?

You should always send messages to people you know. If you decide to send messages to unknown people be aware of any legal implications it may have about the content you are distributing and to whom you are sending it to.


Should I play a message If I dont trust the person who is sending it or if I am not the intended recipient?

No, You should not Play it. If you still decide to do so it is on your own responsibility. Please read our Conditions and Terms of use for more information.




FAQs
For Partners


How to Add a Template?

To create Projects you must have product Templates created and ready to use. Templates are used as a reference to speed up the Project creation process and you can use them to create multiple different projects. You can Add new Templates from the CREATE section for each of the main core products (VideoPostcards, VideoCards, etc).

When you Add Templates you will have online instructions that will guide you to create the Template.

When a Template is created, it must be tested before you can start creating real Projects. The TEST process will create a sample Project that you can use to validate that the final Project will meet your expectations. If it is what you expect, then you can start creating projects with the new Template, otehrwise, you can always delete the Template and create a new one.

Templates can be used for single Projects or can be used in multiple projects, and tags are a good way to filter your stats if you have multiple designs.


How to Create a Project?

Select the Product template you want to use, add a Project Name (used for metrics and reports), Add a project description and set the total number of units you need.

When a Project is created, a ready-to-print PDF document will be prepared and sent to your email account. The PDF document will contain as many pages as units requested and it will be ready for printing without the need of any additional post-processing work.

Video Stamps on a brand new Project are not activated. You can activate your video stamps and Project from the Projects section. We recommend you activate your project and all the Video stamps attached only after it is printed and before you start the distribution.

Projects cannot be deleted after creation. Total units of Video stamps used will be deducted from your account profile.


How to Create Campaigns?

If your subscription level allows you to use Campaign features and usability metrics you can create promotional and advertisement Campaigns.

A Campaign is a promotional advertisement that you share with your end-user customers in a friendly non-intrusive way. They are designed to be non-disruptive to the final user experience. You can customise as you need and the final information to be displayed is entirely up to you.

To Add a Campaign you must include a Name, a redirection link and upload your personal Image. Online instructions will help you with the information required.

Campaigns are a powerful way to promote your business world-wide in a friendly way, online, and it allows you to provide your own promotional message and to redirect potential viewers and customers to anywhere you wish.

When you create Projects and Campaigns you also accept StampitApp Legal terms and conditions. Illegal content and offensive Campaigns are not authorised and if you dont have Reseller rights you can only create Projects that are for your own business and for third party.


How to Design a Video Postcard?

You can create Standard postcards, portrait, landscape or polaroid style. You have control in the width and height when designing your products and we recommend your design to be like the following ones:

• Horizontal: 150x105mm
• Portrait: 105x150mm
• Landscape: 210x105mm
• Polaroid: 105x130mm


How to Design a Video Card?

You can create Standard cards, single page and folded cards. You have control in the width and height when designing your products and we recommend your design to be like the following ones:

• Single Page: 105x150mm
• Folde Page: 105x150 (210x150mm)


How to Combine Projects?

When you create Projects there is a limit of 500 units. However, you can create multiple projects, with the same Template, and then COMBINE and MERGE into 1 single and unique Project. This will help you to create Projects with unlimited amount of units. The only condition is that you can only merge Projects that are made with the same Template, that have the same Campaign and are not yet Activated. Once a Project is active and ready it cannot be combined.


How to Print and Activate a Project?

Projects must be activated before you can use them. You must review and print your Project and once it is already printed and you are ready for going live then you can Activate it. If you are printing with third party printer providers it is always better to activate a project once you have the Project printed and delivered to you. This way you add additional protection to your project while being printed and you have a better control on the overall process.


How to create appealing Campaigns?

Your Campaigns are promotional advertisements, dynamic and non-intrusive, that your customer will see then they PLAY one of the Video Stamps. It is an image advertisement that will be displayed in a friendly way and it will allow your customers, not only to read it and make use of it but to follow up and click. This way, you can redirect your customers to specific locations of your interest and increase the engagement ratio of your customers, increase the fidelity with them and open new business oportunities. The design and content is up to you and we encourage you create appealing messages that will motivate your customer to click.

For example, you can create an Image that offers a discount to buy on-store when the customer goes to your shop with the paper video product, or you can offer an on-line discount code that they can enter when they click your custom link.